PRIVACY POLICY
Effective Date:
Last Updated:
July 6, 2025
November 24, 2025
OK Laundry values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, and services.
By accessing or using our Services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
When you use the OK Laundry app or services, we may collect the following personal information:
Full Name
Email Address
Phone Number
Date of Birth (optional)
Sex (optional)
Physical Location / Address
Google Account (if used for login)
Profile Photo (optional)
Wallet and Transaction History
Laundry Order History
Device ID and app usage logs (for support and analytics)
Biometrics (if enabled for login or payment confirmation)
2. How We Use Your Information
Your data is used for the following purposes:
To create and manage your account
To process laundry bookings, reservations, and payments
To send real-time updates and notifications regarding your orders
To improve our services, features, and user experience
To calculate loyalty points and enable voucher redemptions
To allow secure login via Google and/or biometrics
To contact you for support or service-related concerns
To comply with legal or regulatory requirements
3. Wallet and Payment Information
Wallet top-ups and payments are processed through third-party payment providers (e.g., QRPh-compliant services). OK Laundry does not store or have access to your bank or card information. All payment data is handled securely and in compliance with industry standards.
4. How We Share Your Information
We do not sell or rent your personal data.
However, we may share your information with:
Authorized staff for service fulfillment (e.g., Drop & Go or Pickup & Delivery)
Delivery personnel for location-specific services
Service providers (e.g., payment processors, hosting, analytics tools)
Law enforcement or regulators if legally required
All third parties are bound by data protection agreements and must use your data only for the purpose provided.
5. Data Storage and Retention
Your data is stored securely in our systems and will be retained only as long as necessary to:
Provide our services
Comply with laws
Resolve disputes
Enforce agreements
When you delete your account, all associated data, including job orders, wallet balance, and loyalty points, will be permanently removed and cannot be recovered.
6. Your Rights Under Philippine Law
Under the Data Privacy Act of 2012, you have the right to:
Access and correct your personal information
Object to or restrict data processing
Withdraw consent at any time
File a complaint with the National Privacy Commission (NPC)
To exercise your rights, please contact us using the details in Section 9.
7. Biometric and Google Login Features
You may choose to enable biometric login (e.g., fingerprint, face ID) or connect your Google account for easier access.
Biometric data is stored securely on your device and is not accessible to OK Laundry.
Google login access is limited to your name, email, and profile image for authentication purposes only.
8. Cookies and App Analytics
We may collect non-personal data such as:
App usage statistics
Device type, OS version
IP address and general location (for analytics and service optimization)
These are used to improve performance and user experience.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, you may contact:
š§ Email: support@oklaundryph.com
š Address: OK LAUNDRY, 102 E, Macabagdal, Grace Park East, Caloocan City, 1400 Metro Manila
š Phone: +63 945 091 5241
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified through the app or website. Continued use of our services after changes take effect constitutes your agreement to the revised policy.